Confidentiality Policy

PANGU STUDIOS, Last updated: 2024-04-11

Client confidentiality

International partners

Our policy is to protect the confidentiality of our international clients with the highest standards. We focus on outsourcing services to help international animation studios to alleviate some specific usually non-essential or non-story-telling aspects of the production so that they can focus on essential work and creativity, and, unless it is already public knowledge that we have participated in the production of a work, we will not disclose such information.

We do appreciate greatly when our work is recognized that our clients have publicly disclosed our partnership, maybe even offered a website link exchange, and this usually helps to boost both parties’ notoriety, but it is up to our clients to decide to so according to their own internal needs.

By default, all information from non-chinese partners is considered confidential.

Local partners

The policy for Chinese partners is more open, cooperation within all industries in China is extremely important and companies do not see each another as competitors but as partners and will often contact each another as sub-contractors or co-producers. When the required level of confidentiality by a Chinese partner is unclear, we will adapt the information we can disclose on a case by case basis and will always follow our client feedback and recommendations on this manner.

Internal transparency

You can find our office address and photos, the Director and most of the staff is easily accessible upon demand from costumers we work with, we accept visits to our offices all year along, and we are pleased to let you see and meet our employees by videoconference with the help of a colleague to translate to your language if necessary (English/French/Korean for Shenyang office). We use privacy friendly Koko analytics to know which pages are viewed the most.

Our company legal information is available on the Chinese National enterprise credit information system and direct links about our information can be found through third party services:

“Pangu studios” represent a group of the following companies:

During our cooperation, your project will be specifically assigned to one of those animation companies depending on the specific outsourced work, although the director will remain the same and some departments in the other companies may sometime participate.

You should always check such legal information when dealing with a Chinese company, the same way you should check the legal information of your partners in your own country.

Comments

If in the future such comments are enabled on the website, and visitors leave comments, we will collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with detecting spam.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Visitor comments may be checked through an automated spam detection service.

Cookies

if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you request a password reset, your IP address will be included in the reset email.

Embedded content from other websites

To the best of our knowledge, articles on this site do not include embedded content from other websites. If a content is suspicious and is likely sending your information to a third party, please report it to us so that we can delete it.

Who we share your data with

We may share your data within the companies making up Pangu Studios: Tianhuo, Pangu, Yuangchuang and Hopes, depending on which is involved in realizing your project.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.